Service Evaluation & Repair Process Engineer (SERP)

Full Time
Daventry, Hybrid, Remote
Posted 4 weeks ago

We are looking for a Mechanical/Automotive Engineer or Master Technician to become part of an established team in an Upstream Service environment at a major OEM. This opportunity is a perfect entry level role for graduate engineers or Master Technicians looking to find a way into the automotive design and manufacturing industry.

Company Benefits

  • Private Health Insurance
  • Stakeholder pension
  • Hybrid working
  • 25 days annual leave + bank holidays
  • Free parking
  • CAD-IT Mental Health Support Group
  • CAD-IT Culture Committee
  • Companywide and team social events, plus more!

Key tasks

  • Undertaking Virtual service assessments of new vehicle and powertrain designs with a view to ensuring serviceability in line with customer requirements.
  • Generating technical reports based upon these assessments and working with Service specialists to feedback potential serviceability issues to the vehicle designers.
  • Representing the Service organisation to the design engineering communities and project-managing SERP participation in the product development lifecycle.
  • Provide support for special tool development.


  • Degree or relevant/applicable experience.

Key Skills

  • Vehicle workshop experience is key. SERP analysis in essence involves replicating workshop service operations in a digital engineering environment. Having a feel for realistic work parameters in service operations is a must.
  • Excellent communication and customer facing skills are essential – you will be working directly with our customers.
  • A tenacious and can-do approach is imperative, as well as a consideration for health and safety, risks and accessibility.
  • Excellent computer skills are important and experience of working in the 3D digital environment is helpful. Use of CAD and CAD visualisation tools are an important part of the day-to-day role of a SERP Engineer, but we do offer training in these areas.
  • First class organisational and project management skills; you will need to be organised because in time your responsibilities will include understanding and implementing how your work will interact with a vehicle programme’s product development lifecycle.
  • Full Driving License.

Desirable experience

While not essential, experience of the following would be an advantage:

  • Customer facing experience & presentation abilities

Starting salary and supporting benefits are very competitive and, joining CAD-IT UK, you will be working within an engaging and supportive team environment which places clear focus on your needs and aspirations.

Job Features

Job CategoryTechnical
Job TitleService Evaluation & Repair Process Engineer (SERP)
SalaryDependent on experience + Benefits
LocationHybrid working - Client site / CAD-IT office - Daventry / work-from-home
Job TypeFull time, permanent

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