Acheive fast, efficient first-time fix with Casebank's troubleshooting solutions for complex equipment.

Move into the SpotLight®

Through our partnership with CaseBank Technologies – a division of ATP, and the leading provider of troubleshooting and diagnostic solutions for complex equipment - we can leverage CaseBank’s industry-leading SpotLight® technology to offer manufacturers worldwide the most advanced troubleshooting solution.

The SpotLight® interactive troubleshooting solution for complex equipment...

  • captures field experience and deploys best practices
  • guides service technicians and call center personnel to quickly isolate the root cause of defects and performance issues
  • empowers all service and support personnel to consistently perform like experts.

How it works

The SpotLight® solution consists of two components:

  • a diagnostic database that contains symptoms, causes and solutions for equipment defects
  • a diagnostic reasoning engine that uses this database to optimize the troubleshooting process.

The SpotLight® solution gathers information from multiple sources into a single locataion that can be updated quickly to reflect new and emerging failure modes and trends, and automatically generates troubleshooting / service reports.

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