Move into the SpotLight®
Through our partnership with CaseBank Technologies – a division of ATP, and the leading provider of troubleshooting and diagnostic solutions for complex equipment - we can leverage CaseBank’s industry-leading SpotLight® technology to offer manufacturers worldwide the most advanced troubleshooting solution.
The SpotLight® interactive troubleshooting solution for complex equipment...
- captures field experience and deploys best practices
- guides service technicians and call center personnel to quickly isolate the root cause of defects and performance issues
- empowers all service and support personnel to consistently perform like experts.
How it works
The SpotLight® solution consists of two components:
- a diagnostic database that contains symptoms, causes and solutions for equipment defects
- a diagnostic reasoning engine that uses this database to optimize the troubleshooting process.
The SpotLight® solution gathers information from multiple sources into a single locataion that can be updated quickly to reflect new and emerging failure modes and trends, and automatically generates troubleshooting / service reports.
Ready to find out more?
Drop us a line today for a free quote!