Based: Preston, Lancashire – onsite
Type: Independent Contractor

We are seeking experienced PLM and CAD specialists to provide ‘at-elbow’ support for the adoption and ongoing use of an initial set of deployed Siemens capabilities. For the Support Engineer, the focus should be on providing hands-on user support, driving adoption, resolving issues, and helping engineering teams transition to and effectively utilise Siemens PLM and CAD solutions.

Key Responsibilities

• Provide at-elbow, floor-walking, and remote support to engineering and business users during the adoption and ongoing use of Siemens Teamcenter and Siemens NX, SAP ERP, and associated engineering applications.
• Act as the first point of contact for end-user queries, resolving issues or escalating complex technical problems as required.
• Support users in day-to-day activities relating to Requirements Management, Document Management, Content Management, and Engineering Data Management within Teamcenter.
• Guide users through the transition from legacy CAD systems and processes to Siemens NX, ensuring effective adoption and adherence to defined ways of working.
• Assist users with the creation, management, retrieval, and exchange of engineering data and documentation.
• Support the integration and business processes between Siemens Teamcenter and SAP ERP, including data exchange, document synchronization, and engineering-to-manufacturing workflows.
• Provide user support for Technical Publications authoring and delivery processes, including the management and publication of technical documentation using RapidAuthor and related technical communication tools.
• Support content creation, structured authoring, technical publications management, and content lifecycle processes to ensure high-quality deliverables for engineering and service documentation.
• Assist users with RapidAuthor, Teamcenter Content Management, and Technical Publication workflows, including troubleshooting content generation, publishing, and data consumption issues.
• Deliver practical coaching, knowledge transfer, and user guidance to improve confidence, competence, and productivity.
• Identify recurring issues, process gaps, and training needs, providing feedback to project and technical teams to drive continuous improvement.
• Maintain support documentation, knowledge articles, FAQs, and user guidance materials.
• Monitor user adoption and proactively engage with stakeholders to encourage best practice use of deployed solutions.
• Collaborate closely with engineering, design, PLM, CAD, training, and project teams to support business objectives.
• Support future Siemens Xcelerator capability deployments, including Configuration & Variance Management, Electrical & Mechanical Routing, Technical Publications, Content Management, and other engineering processes as they are introduced.

 

Required Skills and Experience

Essential

• Experience providing end-user, at-elbow, desktop, or application support within engineering, manufacturing, or product development environments.
• Working knowledge of Siemens Teamcenter and/or Siemens NX.
• Understanding of Product Lifecycle Management (PLM), Technical Publications, Content Management, and engineering data management principles.
• Experience supporting Teamcenter integrations with SAP ERP or other enterprise business systems.
• Familiarity with technical publication workflows, structured content management, and engineering documentation processes.
• Experience supporting RapidAuthor or similar technical authoring and content publishing solutions.
• Experience supporting document control, requirements management, or engineering change processes.
• Ability to troubleshoot application, process, and user-related issues in a structured and customer-focused manner.
• Strong communication and interpersonal skills, with the ability to engage effectively with engineers, designers, and business stakeholders.
• Experience delivering user coaching, training, or knowledge transfer activities.
• Ability to explain technical concepts clearly to users with varying levels of technical expertise.
• Strong problem-solving skills and a proactive approach to supporting user adoption.
• Ability to manage multiple priorities and work effectively in a fast-paced project environment.

Desirable:

• Experience supporting Siemens Teamcenter Content Management, Change Management, and Document Management modules.
• Experience supporting Teamcenter–SAP integrations and related business processes.
• Experience with RapidAuthor Technical Publications solutions and Digital Thread content generation.
• Experience with CAD migration, transformation, or adoption programmes.
• Understanding of CAD data exchange formats and interoperability standards (e.g., STEP, JT, Parasolid).
• Knowledge of simulation workflows and the consumption of CAD data within engineering analysis processes.
• Experience supporting Configuration & Variance Management.
• Experience working within aerospace, defence, automotive, manufacturing, or other complex engineering environments.
• Knowledge of the Siemens Xcelerator portfolio, SAP ERP landscape, and broader digital engineering toolsets..
• ITIL, service management, or technical support qualifications.

Availability:

• Immediate availability is preferred.