Spare Parts & Service Portal

Service Portal

Create highly personalized Customer Portals to host all of your Technical Documentation, including Spare Parts and Repair manuals, to interact with your customers quickly and easily.

Our Service Portal is designed to allow your technicians to access live, up-to-date and comprehensive documentation relating to your products. Combined with a 3D interactive technical publications package, this provides a very powerful tool in the service toolbox.

  • From this technical documentation portal, technicians can access parts information for specific products, and submit orders and RFQs immediately, based upon live and current product configuration. With the streamlined ordering process, risk of errors can be eliminated in many areas, and revenue can rise from increased sales.

  • Interactive service documentation can also be presented in the portal, allowing technicians to view intuitive documentation relating to their product, leading to similar improvements in efficiency, productivity and accuracy.

  • The portal can be configured to your specific requirements, and tailored to meet your branding template. It can also can offer variant and serial driven filtering, cross-document linking, data feedback and data acquisition, and e-commerce integration.

  • The portal is designed to be a single and central reference point for users and technicians.

See it in action

Don't take our word for it. See how our Service Portal can increase your profits and save you time. 

Spotlight®

CAD-IT has recently acquired specialist re-seller status with Canadian company CaseBank who are a leading provider of diagnostic solutions for complex equipment - and together we bring you SpotLight!

An advanced troubleshooting solution, SpotLight captures and shares field experience and best practices to quickly isolate the cause of defects and performance issues.

Find out more about how our Service Portal can benefit your Company.

Before CAD-IT


  • Easy and quick to access
  • Bespoke login and content, configured to your needs
  • Improves efficiency and productivity
  • Reduces ordering errors

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Discover the benefits of CAD-IT's solutions packages