INTERACTIVE TROUBLESHOOTING & DIAGNOSTICS

Significantly improve first-time-fix rates and repair costs whilst reducing equipment down-time.

LEVERAGE POWERFUL TECHNOLOGY AND UNLOCK AN ADVANCED WORLDWIDE TROUBLESHOOTING SOLUTION.

We're bringing manufacturing, aviation and industrial industries a comprehensive fault isolation solution which provides interactive and collaborative troubleshooting, all whilst capturing new field experience to improve knowledge transfer and retention whilst improving first time fix rates.

GUIDED DIAGNOSTICS

A step-by-step troubleshooting guide that uses a series of specific and dynamically delivered question and answer options.

JUST-IN-TIME TRAINING

Customise documentation, videos, and pictures to guarantee the tech can troubleshoot even unfamiliar equipment and symptoms.

CENTRALISED COLLABORATION

Messaging and session sharing features allow your technicians to connect with colleagues in any location to assist with troubleshooting.

FLEXIBLE AUTHORING

Tailored troubleshooting content for unique configurations and workflows while integrating new field experience.

CROSS-PLATFORM ACCESS

Quick and immediate online or offline access to key information via the desktop app, web app, or mobile app.

FLEET VIEW

Real-time view of all active troubleshooting and help desk escalations, for centralised monitoring, prioritisation, and tracking of urgent issues.

DIAGNOSTIC SOLUTIONS FOR COMPLEX EQUIPMENT

Our solution enables Technicians of all levels to get to the fix, faster. By case based reasoning and an organically expanding knowledge base, Technicians will be able to access a live system which contains all known solutions across the network.

Analysing live data to continuously change and adapt outputs, spotlight then alters the solutions offered based on a multitude of criteria. Overall improving speed of diagnosis and quality of repair.

BENEFITS:

  • Reduce diagnostic time by 30% - 60%
  • Minimise repair times
  • Reduce no-fault-found parts
  • Improve first time fix rates
  • Increase equipment uptime
  • Reduce unscheduled removal rate
  • Improve equipment design and reliability
  • Improve dealer support
  • Increase customer satisfaction

REQUEST A FREE DEMONSTRATION

We offer free no obligation demonstrations of all the solutions you see here. Simply follow the link to arrange a demonstration with one of our knowledgeable and helpful team members.

FREE DEMO

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