TECHNICAL CONTENT
Technical Content is an umbrella term that we use to group the wide range of products and services that CAD-IT offers to support manufacturers throughout the product lifecycle.
In the sections below, you can learn how we support our partners during the design phase, the manufacturing phase and finally throughout the service lifecycle.
Design
CAD-IT consultants can assist your business to embed a ‘design for service’ mentality that ensures your products are ready for end users.
We have expertise in:
- Programme Management
- Serviceability engineering during the design process
- Bill of Materials (BOM) definition that cascade from Design and Engineering, through to Manufacturing and Service
- Engineering change management and part release processes
- Review and identification of parts, bespoke tools and consumables at the point of design that are later required for service.
Aftersales activities can be costly, but planning properly for aftersales activities during the design phase can result in reductions in warranty costs, and avoiding delays for customers that result in dissatisfaction and harm to your brand.
Lifecycle Management is the process of managing the full lifecycle of a product from its conception, design, implementation, and operation to its eventual retirement or replacement. It is a holistic approach that encompasses all aspects of product delivery, including strategy, design, transition, operation, and continuous improvement.
CAD-IT specialise in providing innovative technical content strategies and solutions to fulfil our customers needs. Our approach is designed to maximise efficiency during the product lifecycle and process improvements, maximising the use and re-use of data, and using existing 3D engineering data to generate interactive 3D publications.
Service Engineering also known as SERP plays a significant part towards Customer Satisfaction, Warranty Cost Reduction and Product Reputation. The serviceability of a product is influenced by the Design & Package of components and assemblies. These directly affect an OEMs ability to perform an efficient service or repair. A Service Engineer assesses a design for key attributes. Feedback is then provided to the design team for consideration.
"CAD-IT engineers embedded within our team with ease; outlining strategic direction, assessing the serviceability of our product and implementing efficiency improvements. They are a pleasure to work alongside and their aftersales lifecycle experience is invaluable."
- Arron Mee, Serviceability Lead, P3 Mobility
Manufacturing
CAD-IT consultants can design your build process or manufacturing instructions using our cutting edge, interactive 3D documentation.
The use of 3D interactive documentation is 70% more effective than traditional 2D technical publications, enabling the end user to fully engage with the process and learn more effectively.
Interactive 3D technical documentation is also a prerequisite for further enhancements, such as Virtual Reality (VR), Augmented Reality (AR), Mixed Reality (MR) or XR to use the umbrella term which combines all of these elements. These technologies help the user to feel completely immersed in the build procedures and further reinforce the learning process for production operatives.
Artificial Intelligence (AI) can be augmented into the solution to ensure that repetitive actions can be automated, lessons can be continually learned, human error reduced and safety improved.
Our end to end approach has each stage tailored to work in unison. This holistic approach is the pathway to product ecosystem excellence.
Our expertise and experience here at CAD-IT give us a comprehensive understanding of a wide range of toolsets. We are able to deliver content in all industry-specific standards and, if required in STE (Simplified Technical English).
This is just some of the documentation that we can offer;
- Parts catalogs
- Repair and maintenance manuals
- Service bulletins
- User manuals
- Electrical and wiring information
- Manufacturing instructions
- Training courses
- Photorealistic, augmented and virtual reality
Service
CAD-IT provide OEMs with the technology and expertise they need to develop new and innovative service and maintenance strategies that can improve productivity, reduce costs, and enhance customer satisfaction. We focus on four key considerations which are outlined below:
- Lifecycle Longevity - With the transition to product as a service, OEMs are starting to view their products as operating assets. To maximise the return on these assets, they need to maximise their lifecycle. Therefore, it is essential that the product is designed for regular service and maintenance. It is the Job of a Service Engineering to recommend appropriate service intervals to prolong product lifecycle.
- Asset Uptime - Reducing the amount time that a product spends being maintained is crucial to maximizing revenue. Service Engineering does this by influencing the design and packaging of components and assemblies.
- Service Efficiency - Typically, OEMs will ensure that their products can be assembled as quickly and efficiently as possible. However, the same approach should be taken to the service and maintenance of the products. Not only will this help with maximizing uptime and reducing warranty cost. It will also improve reliability and staff morale.
- Warranty Cost - With growing competition, companies need to minimize their warranty spend to be able to survive and thrive. Service Engineering is by far the most effective method of reducing labor time costs and ensuring that the correct procedures are in place to prolong part life.
"A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large."
- Henry Ford
