SERVICE STRATEGY & ENGINEERING

Supporting customers across multiple industries to ensure they employ the right strategy for their products and services.

WE KNOW A THING OR TWO ABOUT SERVICE 

We provide specialised consultancy services along side expert advice and practical solutions that help businesses bring products to market in the most cost effective and efficient way possible.

CAD-IT support customers across multiple industries ensuring they employ the right strategy for their products and services.

Evaluate

We seek to understand your business, product and service objectives.

Design

We operate during the design phase to ensure serviceability is not compromised.

Test

We continuously test, review and improve to ensure we meet requirements.

Implement

We author the agreed design and support implementation ready for build.

Monitor

We monitor and suggest refinements for your future service strategy.

serp roadmap

OUR END-TO-END APPROACH

Service Strategy and the approach to Serviceability should be considered and designed-in from the beginning. By involving design for service and service planning early in the product lifecycle development, businesses can look to achieve greater service excellence and in turn increased up-time and profitability.

This structured approach is required to assess investments in serviceability technologies, including Technical Publication Solutions, The Internet Of Things (IoT) and Augmented Reality (AR), as well as address potential process inefficiencies that often lead to increased downtime and costs.

DESIGN-FOR-SERVICE

Design-for-service is a key strategy within many OEM’s, designed to deliver the efficiencies needed in a competitive marketplace providing downstream cost savings. CAD-IT has a long history of working in the upstream design arena with many leading companies, evaluating and optimising product design whilst still a virtual item. Service Evaluation and Repair Engineers (SERP) use a use a range of tools and techniques to deliver optimal solution including Warranty Analysis, helping to focus on problem areas, and eradicating these in future design or modifications.

REMANUFACTURE & SUSTAINABILITY

Design-for-remanufacture, or Sustainable Development, is both a requirement and an opportunity for a company. CAD-IT can support the implementation of review processes and techniques in line with serviceability assessments, to ensure that the final design meets a company's requirements for final product remanufacture.

REQUEST A FREE DEMONSTRATION

We offer free no obligation demonstrations of all the  solutions you see here. Simply follow the link to arrange a demonstration with one of our knowledgeable and helpful team members.

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