technical content

Taking your Aftermarket Servicing to the next level

Taking your Aftermarket Servicing to the next level. Not only can improved Aftermarket Servicing enhance customer satisfaction, but the Aftermarket service function of your business holds huge revenue potential. According to Deloitte, Aftermarket Services have 25% margin vs 10% on new equipment sales. As your new orders inevitably plateau with time, maintenance volumes in-turn will … Read more

Blog | 5 Business Benefits for improving your Technical Documentation

5 Business Benefits for improving your Technical Documentation. Reviewing your Technical Documentation process holds one of the biggest opportunities for business improvement since the expense associated with Service can be so significant. Technical documentation is however often the last consideration for a lot of companies, resulting in an impressive amount of information residing on paper … Read more