We are seeking to fill a Workshop Manual Technical Author role.

You will join a friendly and innovative team working with a global automotive manufacturer to deliver technical
publications, including user guides, owner manuals, service and repair methods, workshop manuals, illustrated
parts catalogues and dealer documentation.

This opportunity is perfect for an enthusiastic, passionate and process driven Graduate Engineer (or individuals
with other similar learning credentials) with good IT skills and first-hand experience of automotive workshop
repairs

What you’ll be doing:

• Analysing and documenting repair processes using CAD data and SRTD (Service Repair Time Database);
• Liaising as necessary with SST (Special Service Tool) developers, upstream service coordinators,
  automotive engineers, technicians and After Sales personnel to properly scope a given repair method;
• Time each service repair procedure using a selection of synthetic time elements;
• Using Cortona3D RapidAuthor tools with CAD data to create 3D animations to support each step of the
  procedure. These are then uploaded to the portal where they can be aligned with correct steps;
• On the rare occasions where it is not possible to generate a procedure digitally then the author may be
  required to conduct a trial on a pre-production vehicle to make sure that methods are accurate and timed
  correctly.
• Author Easy Repair Guide for the owners that would like to do the basics on the vehicle themselves.
  Your Skills and Experience
• Hands-on vehicle workshop experience is key. Workshop Manual authoring in essence involves replicating
  workshop service operations in a digital engineering environment. Having a feel for realistic work
  parameters in service operations is a must.
• Excellent communication and customer facing skills are essential. All our engineers work directly with our
  customers. A tenacious and can-do approach is imperative.
• Excellent computer skills are important and experience of working in the 3D digital environment is helpful.
  Use of CAD and CAD visualisation tools are an important part of the day-to-day role of a Workshop
  Manual Technical Author, but we do offer training in these areas.
• First class organisational and project management skills; you will need to be organised because in time
  your responsibilities will include understanding and implementing how your work will interact with a
  vehicle programme’s product development lifecycle.
• Ambition: we want you to be an active participant in a team focused on the quick development of skills
  that will enable CADIT UK to grow as a business and as a team.
• Why CAD-IT?
  We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job
  satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic,
  ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that
  values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits
  package that focuses on employee reward and wellbeing:
• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Long Service Award scheme
• Enhanced Maternity pay
• CAD-IT Mental Health & Wellbeing Support Group
• Companywide and team social events, plus more!

CAD-IT UK Ltd are seeking a Vehicle Diagnostic Authoring role. to join a friendly and collaborative team, to develop, write and deliver technical documentation for a well-known automotive OEM.

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.

We are interested in dynamic, engaging individuals who have experience with vehicle diagnostics and a basic understanding of automotive electronic systems to join the team and become involved in writing, developing and delivering diagnostic documentation.

Expectations of this role:

As a Vehicle Diagnostic Author, you will be expected to support all aspects of diagnostic technical authoring, testing and solution development. We are looking for candidates who have attention to detail and excellent communication skills. You must interpret complex topics and deliver them in an easily understood and unambiguous way. The ability to multitask and balance frequently changing priorities is essential.

Essential Skills:

· Understanding of program development and integration

· Use of Microsoft Office packages

· An eye for detail and accuracy

· Ability to diagnose faults in a logical and concise manner

· Good communication skills with all business levels, from Directors to technical subject specialists in all business areas, in a global company

· Produce documents using a combination of methods from various data sources

· Engineering knowledge: be able to read and understand technical drawings, engineering processes and liaise with engineering personnel

· A good understanding of how to behave in a professional customer-facing environment

· Must have the ability to work as an individual and/or as part of a team

Desired but not essential:

• Trained in Simplified Technical English
• Diagnostics authoring experience
• Experience of using 3D CAD or modelling software

Responsibilities:

• To support the diagnosing of complex faults based on an initial symptom / DTC
• To determine and author the process workflow required to resolve faults which will be implemented into a guided diagnostics system
• Manage and publish the content for intended use by dealer / technician
• Liaise with engineering stakeholders to gather information

Why CAD-IT?

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:

· Private Medical Insurance

· Company pension

· 25 days annual leave + bank holidays

· Hybrid working

· Long Service Award scheme

· Enhanced maternity pay

· Subsidized eye tests

· CAD-IT Mental Health & Wellbeing Support Group

· CAD-IT Culture Committee

· Companywide and team social events, plus more!

CAD-IT are seeking a Technical Support Engineer to join the Aftersales Technical helpdesk team providing
technical support and assistance to a top automotive OEM worldwide dealer network.
Role Objectives:

• Minimising time spent on workshop diagnostics, and reducing vehicle downtime
• Preventing the need for customers to return to the dealership for the same issue
• Supporting a Right First Time Fix approach
• Playing a key role in lowering warranty costs through efficient use of replacement parts and labour
• Collaborating closely with Quality, Product Development, and Manufacturing teams
• Helping to reduce service-related ownership costs by optimising spare parts and labour usage
• Striving to deliver industry-leading technical support and outstanding customer satisfaction
  Key Responsibilities
• Provide technical support to franchised dealer technicians and regional service staff across all vehicle
  models, recommending diagnostic strategies to ensure Right First Time Fixes
• Manage daily diagnostic vehicle cases via Spotlight (guided diagnostics system), interpret and qualify
  content, where necessary contacting the submitting Dealer Technician to review data to enhance
  understanding and improve the quality of submitted information and to provide diagnostic guidance to
  dealer technicians
• Support vehicle software updates by advising technicians or initiating remote diagnostic connection to the
  vehicle
• Authorise high-value part replacements to dealer network to assist in the control of warranty expenditure
• Foster strong collaboration with After Sales, Problem Definition, and all internal and regional teams to
  maintain technical expertise and address field concerns
• Liaise with Client Services to prioritise technical resolution of critical customer cases
• Recommend improvements to Technical Publications for consistent improvement and evolution of
  technical content within the following:
  o Workshop Manual
  o Parts Manual
  o Owners’ Guides
  o Service Literature
  o Repair Operation Times/Man-Hour Schedules and Fault Codes, Accessory Fitting Instructions
  
  Who We’re Looking For
  Qualifications and Experience:
• Self-motivated, organised, with a high attention to detail and dedication to consistently producing
  excellent quality work on time and on budget.
• Extensive servicing, maintenance procedures and diagnostic experience
• In-depth understanding of the Automotive sector
• Computer & IT Literate
• Automotive, electronics or equivalent education
• Excellent written and verbal communication skills
• A full clean driving license
  Skills:
• (remote) Flashing and coding vehicle software
• Diagnosing vehicles using AMDS, EvO Diag or similar OBD diagnostic equipment
• Analysing vehicle log files incl DTC, Part number read, Mode 2,6 and 9 data
• Ability to use interpret diagrams
• Knowledge of CAN, LIN and Flexray protocols
• Knowledge of using PicoScope or similar scope for vehicle diagnostics
• Experience with High Voltage (EV or Hybrid vehicles) is preferred
  Why CAD-IT?
  We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle
  Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with
  Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced
  technical publications support and digital transformation to industries globally.
  We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job
  satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic,
  ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that
  values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits
  package that focuses on employee reward and wellbeing:
• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Hybrid working
• Long Service Award scheme
• Enhanced maternity pay
• Subsidized eye tests
• CAD-IT Mental Health & Wellbeing Support Group

CAD-IT are seeking a Lead Engineer to join the Aftersales Problem Solving team providing technical support
and assistance to a top automotive OEM worldwide dealer network.

Role Objectives:

• This role carries significant responsibility for coordinating processes that enable the identification,
  prioritisation, definition, and effective handover of issues reported from the field
• Defining metrics, processes, and systems necessary to ensure the efficient and effective identification of
  issues arising from the field are also a key part of the role
• Serving as the voice of the customer, the Lead Engineer is responsible for ensuring that key field issues
  are successfully pursued to resolution. You will also hold accountability for making critical decisions
  regarding the need for Field Service Actions.
• Responsibility for defining and preparing reporting of field issue metrics to senior management level.
  Key Responsibilities & Tasks
• Lead the processing of incoming field reports from the global dealer network; define the processes and
  systems used and manage day-to-day operations of incoming field reports such as Product Defect
  Reports (PDRs) and PDI and Warranty data
• Identification and prioritisation of key field issues to escalate based on customer impact, vehicle downtime
  and warranty cost through data driven approach.
• Oversee successful definition, handover and acceptance of field/customer issues through to resolution
• Lead or support cross function problem solving teams and ensure field issues are resolved by the business
  in a timely fashion and appropriately escalate substandard progress
• Define and produce key metrics to report the key field issues and customer impact through regular
  reporting.
• Represent Aftersales and Voice-of-Customer in cross functional forums up to Quality Committee
• Responsible for verifying resolution of field issues is successful (reporting of VIN breaches)
• Identification and appropriate escalation of urgent, critical issues reported from field reports
• Represent Aftersales in Technical Review Group (TRG) meetings
• Decide or make recommendation on the need to conduct Field Service Actions to improve customer
  satisfaction and reduce warranty spend.
• Monitor, report and drive completion of active Field Service Actions
• Act as conduit for collating regional field feedback and ensuring issue resolution status is fed back to the
  Regions.
  
  Who We’re Looking For
  Qualifications and Experience:
• Self-motivated and organised, with a high attention to detail. Committed to consistently producing
  excellent quality work on time and on budget.
• Leadership skills, able to negotiate and influence others. Proven ability to lead own team or crossfunctional teams
• In-depth understanding of the cost of quality
• Qualified to degree level in Engineering or equivalent
• In-Depth experience of problem-solving
• Detailed understanding of Quality Control systems
• Previous substantial experience in Aftersales, Quality or Production (preferably automotive/OEM).
• Experience of inspection operations.
• Knowledge of Quality tools and processes is essential.
• Proficient with lean manufacturing methods and techniques
• A full clean driving license
  Required Skills:
• Advanced data analysis (statistical data)
• Root cause analysis activities including 8D-analysis.
• Strong computer & IT literacy
• Excellent written and verbal communication skills
• High level presentation skills, presenting to senior management level
  Personal attributes:
• Align with the core values of Unity, Trust, Openness, Ownership & Courage
• Excellent interpersonal skills, with the ability to lead and motivate teams to achieve objectives.
• Structured, organised and logical in approach.
• Flexibility to operate within ‘Working time flexibility’
• Ability to travel if required from time to time to visit client sites.
  Why CAD-IT?
  We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle
  Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with
  Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced
  technical publications support and digital transformation to industries globally.
  We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job
  satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic,
  ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that
  values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits
  package that focuses on employee reward and wellbeing:
• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Hybrid working
• Long Service Award scheme
• Enhanced maternity pay
• Subsidized eye tests
• CAD-IT Mental Health & Wellbeing Support Grou

Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation
skills?

CAD-IT are seeking a Service Communications Author who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.

We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.

Who We’re Looking For

• Strong automotive system knowledge and hands on experience is a must. Electric and Hybrid knowledge would be an advantage.
• Highly detail orientated and able to prepare technical documentation to exacting quality standards.
• Eloquence – a high level of English language, writing, spelling and punctuation skills.
• Very good communication and professionalism to liaise with all levels of personnel.
• Organised and accustomed to managing multiple high-profile projects in parallel.
• Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
• Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
• Technical authoring competence or experience would be advantageous.
• Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.

Key Responsibilities

• Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
• Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
• Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
• Validation – confirm the information authored is correct through digital sign off.
• Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
• Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
• Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.

Why CAD-IT?

We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:

• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Hybrid working
• Long Service Award scheme
• Enhanced maternity pay
• Subsidized eye tests
• CAD-IT Mental Health & Wellbeing Support Group
• CAD-IT Culture Committee
• Companywide and team social events, plus more!