CAD-IT are currently looking for a highly motivated and experienced Engineering Project Manager to join our Technical Content team providing technical publications for a leading renewable energy solution provider.

What you’ll be doing:

Join our Technical Content team responsible for leading and facilitating the scoping, design and delivery of various technical aftersales projects. Reporting directly to the Head of Technical Content you'll be responsible for the following:

• Agree project objectives, benefits and plans for delivering these with your project stakeholders
• Define project tasks and manage resource requirements accordingly
• Maintain a detailed project plan
• Lead on the creation, ownership and maintenance of project documentation, for example; exception reports, risks and issues logs, user stories for Agile based projects
• Develop and manage project schedules and progress updates
• Provide direction and support to project teams
• Liaise with all key stakeholders including relevant internal departments and global teams
• Manage quality assurance
• Identify and manage technical project risks and create mitigation strategies
• Manage exceptions and changes in programmes and projects
• Provide input to relevant review meetings and represent the company as required
• Any other ad hoc project management responsibilities as they arise

Your Skills and Experience:

• Proven SME or Project Management experience in power generation, renewables, energy, utilities, or heavy industry
• A successful background in project delivery at a senior level, with a broad range of project management skills such as PRINCE2, PMP, SCRUM
• Strong engineering background with ability to ensure technical soundness of project deliverables
• Knowledge of industry standards, safety documentation, or engineering processes
• Knowledge of relevant industry codes and standards (eg IEC, ISO, HSE guidelines)
• Experience in sprint planning, backlog maintenance, facilitating daily stand-up calls, sprint reviews, capacity planning and sprint retrospectives
• Familiar with tools such as Jira and Confluence
• Experience of collaborating closely and building excellent working relationships with customers, partners, and on-site technical teams
• Pro-active and pragmatic with regards to problem-solving
• An understanding of power and energy technologies, eg hydropower, nuclear, wind turbines, energy storage systems (batteries, hydrogen, thermal), etc would be beneficial.

Why CAD-IT?

We're a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:

• Private Medical Insurance
• Stakeholder pension
• Hybrid working
• 25 days annual leave + bank holidays
• Long Service Award scheme
• Subsidized eye care
• Enhanced Maternity pay
• CAD-IT Mental Health & Wellbeing Support Group

CAD-IT are seeking an experienced Technical Author to join our team to develop, write and deliver technical documentation for a UK supplier of renewable energy solutions. 

We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in power generation, renewables, energy, utilities, heavy industry or manufacturing and service technical documentation fields. 

Person Specification: 

• Proven experience as a Technical Author, ideally in power generation, renewables, energy, utilities, or heavy industry.  

• Strong ability to translate complex technical information into clear, user friendly documentation.  

• Experience of working with engineers, SMEs, and project teams.  

• Knowledge of industry standards, safety documentation, or engineering processes.  

• Experience with document control systems. 

• Good level of IT literacy in Microsoft Office (Word, Excel PowerPoint). XML, HTML experience would be beneficial. 

• Experience with CAD and authoring software is desirable. However, we will provide training on all Technical Authoring software! 

• Knowledge of relevant codes and standards (e.g., IEC, ISO, HSE guidelines). 

• Ability to deliver quality and consistency in a highly demanding environment. 

• Proactive, flexible, and able to work independently. 

• Good communication and professionalism to liaise with technicians, engineers, and senior management. 

• Ability to solve problems and deliver solutions is essential. 

Desirable:  

Understanding of power and energy technologies, eg hydropower, wind turbines, energy storage systems (batteries, hydrogen, thermal), etc. 

Role Details: 

• Responsible for the creation of technical information to support Service/Maintenance. 

• Collaborate with subject matter experts to gather technical information and ensure the accuracy and robustness of the content. 

• Use and manipulate CAD for use in technical content.  

• Organise and manage document repositories to ensure easy access and retrieval of technical information. 

• Implement version control and document management best practices. 

• Test documentation against practical use cases to ensure usability and effectiveness. 

• Implement feedback from stakeholders and users to improve documentation quality continuously. 

• Collation and analysis of technical issues, trends and updates 

• Plan, manage and deliver projects against a project plan on time and to a high standard. 

• Conduct thorough reviews and edits of technical documents to ensure clarity, accuracy, and consistency. 

• Stay abreast of relevant developments relating to the technical and safety aspects of the renewable energy services sector and best practices in technical writing. 

Why CAD-IT?  

We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.  

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:  

• Private Medical Insurance 

• Stakeholder pension 

• 25 days annual leave + bank holidays 

• Hybrid working  

• Long Service Award scheme 

• Enhanced maternity pay  

• Subsidized eye tests 

• CAD-IT Mental Health & Wellbeing Support Group 

CAD-IT are seeking an experienced Software Developer to provide leave cover on a short term basis.

With experience of working in the Aerospace & Defence, and Automotive sectors the successful candidate should have expert experience of HTML, PhP and JavaScript. You must be a competent industry professional, able to support our Solutions Architects and our global customers by delivering a variety of services with quality code.

Key Responsibilities

• Work closely with the Solution Architects to ensure technical accuracy of implemented solutions
• Take responsibility for the timely delivery and quality of the technical components of solutions
• Be responsive to technical queries while managing time effectively
• Contribute successful project completion, key account and overall business targets.

Required Skills and Experience

• Software Development: 5 years
• Working knowledge of Git (including Bitbucket, Github or similar) or other source control systems 
• Knowledge of Unit Testing and test-driven development
• Well organised and methodical
• Able to work well under pressure and meet deadlines
• Excellent communicator, both written and verbal
• Out of the box creative thinker
• A good working knowledge of the following:

JavaScript	XML
HTML5	XSLT
CSS	XPath
jQuery DTDs	Web Design (UX)

Desirable:

XSL -FO	VS Team Systems
SharePoint	Web services
.Net	C#
SQL Server	AWS
SQL Server Reporting Services

CAD-IT UK Ltd are seeking a Body Repair Manual Author to join a friendly and collaborative team, to develop, write and deliver 3D CAD driven technical documentation for a rapidly growing automotive OEM.  

We are interested in people with relevant qualifications and/or experience in related body repair, vehicle damage assessor, body in white engineering, mechanical, paint and refinish or technical documentation fields. 

What you’ll be doing:  

Working in the Technical Authoring team and reporting to the Operations Manager, you will be required to:  

• Use 3D CAD models to investigate and analyse body structure and engineer repair procedures. 

• Use 3D data and illustrations to create repair procedures in the authoring tool.  

• Liaise with Aftersales and Engineering counterparts to confirm technical information and seek sign off. 

• Create warranty estimates for paint, refinish and repair procedures, intended for the body repair network and approved repairers. 

• Feed back where necessary when vehicle engineering / design impacts on repairability. 

• Utilise your knowledge of body repair to assess materials, determine cut lines, recommend joining methods etc. 

• Work with colleagues in Mechanical Electrical Trim (MET) authoring to determine pre-requisite procedures. 

Your skills and experience:  

• The ideal person will be self-motivated, organised, with a high attention to detail and dedication to consistently producing excellent quality work on time and on budget. 

• Must have relevant industry experience and training in vehicle body construction methods, body accident repair, structural repair, paint and refinish. 

• Strong written and verbal communication skills. 

• Technical Authoring competence or experience would be beneficial – we will provide training on all Technical Authoring software! 

• A genuine passion for the automotive industry and a strong desire to continuously develop new skills 

• A full clean driving license. 

Why CAD-IT?  

We are passionate about innovation and work collaboratively to give our very best to our staff and customers.  

Job satisfaction, staff wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing: 

• Private Health Insurance 

• Stakeholder pension 

• Hybrid working 

• 25 days annual leave + bank holidays 

• Long Service Award 

• Enhanced maternity leave  

• Subsidized eye care 

• CAD-IT Mental Health Support Group 

CAD-IT are seeking to fill an Owner Content Author role for a project with an automotive customer.  

This opportunity is perfect for an enthusiastic, passionate and process driven individual with good IT skills and first-hand experience of automotive publications and/or documentation, ideally with a background in authoring similar content. 

Responsibilities 

• You will produce a handbook specifically for the owner. These documents are written in plain English and would be translated into multiple languages and formats.  

• The purpose of owner literature is to inform the user how to use systems, understand symbols, complete procedures the owner may be required to perform, provide contact details, technical information, service details and vehicle recovery information (supplied to the recovery agent). 

• Your responsibilities working as a Owner Content Author will likely include: 

• Owner Manual - this is the main publication from which the others can be derived, printed and digitally delivered, in all required languages 

• Service Record - required in some countries without (OSH) online service history, printed delivery, multiple languages 

• Vehicle Specific Guide – High performance use, off road use etc. 

Skills & Experience 

• Excellent communication and customer facing skills are essential. A tenacious and can do approach to our (and their) business is imperative. 

• Excellent computer skills are important and use of CAD and CAD visualisation tools are an important part of the role, but we do offer training and mentoring in these areas. 

• First class organisational and project management skills; you will need to be organised because in time your responsibilities will include understanding and implementing how your work will interact with a vehicle programme’s product development lifecycle. 

• Ambition: we want you to be an active participant in a team focused on the quick development of skills that will enable CAD-IT UK to grow as a business and as a team.   

Why CAD-IT?  

We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.  

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:  

• Private Medical Insurance 

• Company pension 

• 25 days annual leave + bank holidays 

• Hybrid working  

• Long Service Award scheme 

• Enhanced maternity pay  

• Subsidized eye tests 

• CAD-IT Mental Health & Wellbeing Support Group 

• CAD-IT Culture Committee 

• Companywide and team social events, plus more! 

Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills? 

CAD-IT are seeking an Automotive Service Communications Engineer who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network. 

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers. 

We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields. 

Who We’re Looking For: 

• Candidates should have prior experience of working in an OEM, and be familiar with VCATS, ECU and diagnostic protocols 

• Highly detail orientated and able to prepare technical documentation to exacting quality standards. 

• Eloquence – a high level of English language, writing, spelling and punctuation skills. 

• Very good communication and professionalism to liaise with all levels of personnel. 

• Organised and accustomed to managing multiple high-profile projects in parallel. 

• Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint. 

• Data analysis – advanced Excel user accustomed to analysing large datasets and transforming to varied reports / reviewable formats. 

• Capable of reviewing engineering documents such as Design Note/Engineering Release and converting them to a format which can be consumed by non-engineers. 

• Practical hands – on ability to conduct software updates and vehicle repair trials. Electric and Hybrid knowledge would be advantageous. 

• Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential. 

• Technical authoring competence or experience would be advantageous. 

• Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided. 

Key Responsibilities: 

• Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic. 

• Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards. 

• Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery. 

• Validation – confirm the information authored is correct through digital sign off and plan/execute physical validation where required. 

• Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise. 

• Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness. 

• Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards. 

Why CAD-IT? 

We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. 

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you’ll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. 

We have an excellent Company Benefits package that focuses on employee reward and wellbeing: 

• Private Medical Insurance 

• Company pension 

• 25 days annual leave + bank holidays 

• Hybrid working 

• Long Service Award scheme 

• Enhanced maternity pay 

• Subsidized eye tests 

• CAD-IT Mental Health & Wellbeing Support Group 

• CAD-IT Culture Committee 

• Companywide and team social events, plus more! 

CAD-IT are currently looking for a highly motivated and experienced Project Manager to join our Technical Content team providing technical publications for a well-known automotive OEM. 

What you’ll be doing: 

The successful candidate will join the technical content team responsible for leading and facilitating the scoping, design and delivery of various technical aftersales projects. You will report directly to the Head of Technical Content and be responsible for the following:  

• Agree project objectives, benefits and plans for delivering these with your project stakeholders 

• Define project tasks and manage resource requirements accordingly 

• Maintain a detailed project plan 

• Lead on the creation, ownership and maintenance of project documentation, for example; exception reports, risks and issues logs, user stories for Agile based projects 

• Develop and manage project schedules and progress updates 

• Provide direction and support to project teams 

• Liaise with all key stakeholders including relevant internal departments and global teams 

• Manage quality assurance 

• Continuously monitor risks and issues 

• Manage exceptions and changes in programmes and projects 

• Provide input to relevant review meetings and represent the company as required  

• Any other ad hoc management responsibilities as they arise 

Your Skills and Experience: 

• A proven and successful background in project delivery at a senior level, and a broad range of project management skills, eg PRINCE2, PMP, SCRUM 

• Experience of working in an Automotive environment or Engineering environment 

• Experience in sprint planning, backlog maintenance, facilitating daily stand-up calls, sprint reviews, capacity planning and sprint retrospectives 

• Familiar with tools such as Jira and Confluence 

• Experience of collaborating closely and building excellent working relationships with customers, partners, and on-site technical teams 

• Pro-active and pragmatic with regards to problem-solving 

Why CAD-IT?  

We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.  

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:  

• Private Medical Insurance 

• Stakeholder pension 

• Hybrid working 

• 25 days annual leave + bank holidays 

• Long Service Award scheme 

• Subsidized eye care 

• Enhanced Maternity pay 

• CAD-IT Mental Health & Wellbeing Support Group 

• Companywide and team social events, plus more! 

CAD-IT have a vacancy for a SERP Engineer (Service Evaluation & Repair Process Engineer) to join a friendly and collaborative team who develop, write and deliver technical documentation for a well-known Automotive OEM.  

We are looking for Mechanical / Automotive Engineers or Master Technicians to become part of an established team in an Upstream Service environment at a major OEM. This opportunity is a perfect entry level role for graduate engineers, or Master Technicians looking to find a way into the automotive design and manufacturing industry.  

Role Details: 

• Undertaking virtual service assessments of new vehicle and powertrain designs with a view to ensuring serviceability in line with customer requirements. 

• Generating technical reports based upon these assessments and working with Service specialists to feedback potential serviceability issues to the vehicle designers. 

• Representing the Service organisation to the design engineering communities and project-managing SERP participation in the product development lifecycle. 

• Provide support for special tool development. 

Person Specification: 

• Vehicle workshop experience is key. SERP analysis involves replicating workshop service operations in a digital engineering environment. Having a feel for realistic work parameters in service operations is a must. 

• Excellent communication and customer facing skills are essential – you will be working directly with our customers.  

• A tenacious and can-do approach is imperative, as well as a consideration for health and safety, risks and accessibility. 

• Excellent computer skills are important and experience of working in the 3D digital environment is helpful. Use of CAD and CAD visualisation tools are an important part of the day-to-day role of a SERP Engineer. We will provide training on all Technical Authoring software if needed! 

• First class organisational and project management skills; your responsibilities will include understanding and implementing how your work will interact with a vehicle programme’s product development lifecycle. 

• Degree or relevant/applicable experience. 

• Full Driving License.  

• While not essential, creating and delivering presentations to the customer would be a great skill to bring to the role.   

Why CAD-IT?  

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee rewards and wellbeing:  

• Private Medical Insurance 

• Stakeholder pension 

• Hybrid working 

• 25 days annual leave + bank holidays 

• Long Service Award scheme 

• Subsidised optical care 

• Enhanced Maternity Pay 

• CAD-IT Mental Health & Wellbeing Support Group 

• CAD-IT Culture Committee 

Companywide and team social events, plus more! 

We are seeking to fill a Workshop Manual Technical Author role.

You will join a friendly and innovative team working with a global automotive manufacturer to deliver technical
publications, including user guides, owner manuals, service and repair methods, workshop manuals, illustrated
parts catalogues and dealer documentation.

This opportunity is perfect for an enthusiastic, passionate and process driven Graduate Engineer (or individuals
with other similar learning credentials) with good IT skills and first-hand experience of automotive workshop
repairs

What you’ll be doing:

• Analysing and documenting repair processes using CAD data and SRTD (Service Repair Time Database);
• Liaising as necessary with SST (Special Service Tool) developers, upstream service coordinators,
  automotive engineers, technicians and After Sales personnel to properly scope a given repair method;
• Time each service repair procedure using a selection of synthetic time elements;
• Using Cortona3D RapidAuthor tools with CAD data to create 3D animations to support each step of the
  procedure. These are then uploaded to the portal where they can be aligned with correct steps;
• On the rare occasions where it is not possible to generate a procedure digitally then the author may be
  required to conduct a trial on a pre-production vehicle to make sure that methods are accurate and timed
  correctly.
• Author Easy Repair Guide for the owners that would like to do the basics on the vehicle themselves.
  Your Skills and Experience
• Hands-on vehicle workshop experience is key. Workshop Manual authoring in essence involves replicating
  workshop service operations in a digital engineering environment. Having a feel for realistic work
  parameters in service operations is a must.
• Excellent communication and customer facing skills are essential. All our engineers work directly with our
  customers. A tenacious and can-do approach is imperative.
• Excellent computer skills are important and experience of working in the 3D digital environment is helpful.
  Use of CAD and CAD visualisation tools are an important part of the day-to-day role of a Workshop
  Manual Technical Author, but we do offer training in these areas.
• First class organisational and project management skills; you will need to be organised because in time
  your responsibilities will include understanding and implementing how your work will interact with a
  vehicle programme’s product development lifecycle.
• Ambition: we want you to be an active participant in a team focused on the quick development of skills
  that will enable CADIT UK to grow as a business and as a team.
• Why CAD-IT?
  We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job
  satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic,
  ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that
  values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits
  package that focuses on employee reward and wellbeing:
• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Long Service Award scheme
• Enhanced Maternity pay
• CAD-IT Mental Health & Wellbeing Support Group
• Companywide and team social events, plus more!

CAD-IT UK Ltd are seeking a Vehicle Diagnostic Authoring role. to join a friendly and collaborative team, to develop, write and deliver technical documentation for a well-known automotive OEM.

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.

We are interested in dynamic, engaging individuals who have experience with vehicle diagnostics and a basic understanding of automotive electronic systems to join the team and become involved in writing, developing and delivering diagnostic documentation.

Expectations of this role:

As a Vehicle Diagnostic Author, you will be expected to support all aspects of diagnostic technical authoring, testing and solution development. We are looking for candidates who have attention to detail and excellent communication skills. You must interpret complex topics and deliver them in an easily understood and unambiguous way. The ability to multitask and balance frequently changing priorities is essential.

Essential Skills:

· Understanding of program development and integration

· Use of Microsoft Office packages

· An eye for detail and accuracy

· Ability to diagnose faults in a logical and concise manner

· Good communication skills with all business levels, from Directors to technical subject specialists in all business areas, in a global company

· Produce documents using a combination of methods from various data sources

· Engineering knowledge: be able to read and understand technical drawings, engineering processes and liaise with engineering personnel

· A good understanding of how to behave in a professional customer-facing environment

· Must have the ability to work as an individual and/or as part of a team

Desired but not essential:

• Trained in Simplified Technical English
• Diagnostics authoring experience
• Experience of using 3D CAD or modelling software

Responsibilities:

• To support the diagnosing of complex faults based on an initial symptom / DTC
• To determine and author the process workflow required to resolve faults which will be implemented into a guided diagnostics system
• Manage and publish the content for intended use by dealer / technician
• Liaise with engineering stakeholders to gather information

Why CAD-IT?

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:

· Private Medical Insurance

· Company pension

· 25 days annual leave + bank holidays

· Hybrid working

· Long Service Award scheme

· Enhanced maternity pay

· Subsidized eye tests

· CAD-IT Mental Health & Wellbeing Support Group

· CAD-IT Culture Committee

· Companywide and team social events, plus more!

CAD-IT are seeking a Technical Support Engineer to join the Aftersales Technical helpdesk team providing
technical support and assistance to a top automotive OEM worldwide dealer network.
Role Objectives:

• Minimising time spent on workshop diagnostics, and reducing vehicle downtime
• Preventing the need for customers to return to the dealership for the same issue
• Supporting a Right First Time Fix approach
• Playing a key role in lowering warranty costs through efficient use of replacement parts and labour
• Collaborating closely with Quality, Product Development, and Manufacturing teams
• Helping to reduce service-related ownership costs by optimising spare parts and labour usage
• Striving to deliver industry-leading technical support and outstanding customer satisfaction
  Key Responsibilities
• Provide technical support to franchised dealer technicians and regional service staff across all vehicle
  models, recommending diagnostic strategies to ensure Right First Time Fixes
• Manage daily diagnostic vehicle cases via Spotlight (guided diagnostics system), interpret and qualify
  content, where necessary contacting the submitting Dealer Technician to review data to enhance
  understanding and improve the quality of submitted information and to provide diagnostic guidance to
  dealer technicians
• Support vehicle software updates by advising technicians or initiating remote diagnostic connection to the
  vehicle
• Authorise high-value part replacements to dealer network to assist in the control of warranty expenditure
• Foster strong collaboration with After Sales, Problem Definition, and all internal and regional teams to
  maintain technical expertise and address field concerns
• Liaise with Client Services to prioritise technical resolution of critical customer cases
• Recommend improvements to Technical Publications for consistent improvement and evolution of
  technical content within the following:
  o Workshop Manual
  o Parts Manual
  o Owners’ Guides
  o Service Literature
  o Repair Operation Times/Man-Hour Schedules and Fault Codes, Accessory Fitting Instructions
  
  Who We’re Looking For
  Qualifications and Experience:
• Self-motivated, organised, with a high attention to detail and dedication to consistently producing
  excellent quality work on time and on budget.
• Extensive servicing, maintenance procedures and diagnostic experience
• In-depth understanding of the Automotive sector
• Computer & IT Literate
• Automotive, electronics or equivalent education
• Excellent written and verbal communication skills
• A full clean driving license
  Skills:
• (remote) Flashing and coding vehicle software
• Diagnosing vehicles using AMDS, EvO Diag or similar OBD diagnostic equipment
• Analysing vehicle log files incl DTC, Part number read, Mode 2,6 and 9 data
• Ability to use interpret diagrams
• Knowledge of CAN, LIN and Flexray protocols
• Knowledge of using PicoScope or similar scope for vehicle diagnostics
• Experience with High Voltage (EV or Hybrid vehicles) is preferred
  Why CAD-IT?
  We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle
  Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with
  Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced
  technical publications support and digital transformation to industries globally.
  We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job
  satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic,
  ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that
  values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits
  package that focuses on employee reward and wellbeing:
• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Hybrid working
• Long Service Award scheme
• Enhanced maternity pay
• Subsidized eye tests
• CAD-IT Mental Health & Wellbeing Support Group

Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation
skills?

CAD-IT are seeking a Service Communications Author who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.

We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.

Who We’re Looking For

• Strong automotive system knowledge and hands on experience is a must. Electric and Hybrid knowledge would be an advantage.
• Highly detail orientated and able to prepare technical documentation to exacting quality standards.
• Eloquence – a high level of English language, writing, spelling and punctuation skills.
• Very good communication and professionalism to liaise with all levels of personnel.
• Organised and accustomed to managing multiple high-profile projects in parallel.
• Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
• Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
• Technical authoring competence or experience would be advantageous.
• Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.

Key Responsibilities

• Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
• Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
• Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
• Validation – confirm the information authored is correct through digital sign off.
• Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
• Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
• Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.
• Data Analysis – Obtain and analyse data for vehicles in field to support decision-making and confirm affected vehicles against dealer facing campaigns. 

Why CAD-IT?

We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:

• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Hybrid working
• Long Service Award scheme
• Enhanced maternity pay
• Subsidized eye tests
• CAD-IT Mental Health & Wellbeing Support Group
• CAD-IT Culture Committee
• Companywide and team social events, plus more!